Customer Support Manager responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software (Zendesk, Aja, Salesforce).
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Rapid iteration, collaboration, and passion is how we drive innovation within EmPath.
The Product Designer will be responsible for building a clean and effective user experience for our customers. By working cross-functionally, the Product Designer will understand needs from the product management, engineering, and business stakeholders and will be able to build solutions that fit those needs.