Career Opportunities
COME JOIN OUR GROWING TEAM!
If you are passionate that every individual should be able to achieve their maximum potential in a way that is equitable, transparent, and achievable, then EmPath is the right place for you to begin or continue your career. We are a mission driven company that is committed to expanding opportunities for all, equality, diversity, innovation, and excellence. Our team members are diverse, critical thinkers, creative, challenge-oriented, passionate, and reliable. Most importantly, we know that while building a world-class company isn’t easy, it doesn’t mean it can’t be fun.
Customer Service + Support Manager
We are looking for a Customer Support Manager to assist our customers with technical problems when using our products and services.

 

Customer Support Manager responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software (Zendesk, Aja, Salesforce).

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

 

Responsibilities

  • Respond to customer queries in a timely and accurate way, via email or chat
  • Manage all queries and assign to the responsible party if needed. 
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities 
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Copywriting experience
  • Multi-tasking abilities
  • Patience when handling tough cases
Austin, Texas
Product Designer Mid-Level
We are seeking a mid-level Product Designer to join our growing Product Design team and help reimagine the digital experiences needed to advance EmPath’s mission.

Rapid iteration, collaboration, and passion is how we drive innovation within EmPath.

The Product Designer will be responsible for building a clean and effective user experience for our customers. By working cross-functionally, the Product Designer will understand needs from the product management, engineering, and business stakeholders and will be able to build solutions that fit those needs.

Responsibilities

  • Ensure that established design standards are consistently and appropriately applied within design work
  • Engage with product management, engineering, business stakeholders, and third-party vendors to understand project
  • Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
  • Leverage user testing to make product improvements
  • Attend design sprints, backlog grooming sessions and strategic project review meetings
  • Create presentations and roadmaps on product strategy in order to communicate effectively to senior management
  • Bachelor’s degree or equivalent in Human Computer Interaction (HCI), UX Design, or a related field of study
  • 5+ years of experience in digital product design
  • Proficient in visual design and wireframing tools like Sketch, Adobe CS, Figma, and InVision.
  • Body of work demonstrating strong design process, and UX design skills
  • Strong grasp of modern app design patterns
  • Impeccable attention to detail
  • Excellent problem-solving and analytical skills
  • Excellent verbal and written communication skills. 
  • Ability to clearly communicate complex ideas to both technical and non-technical teams
  • A great attitude and desire to work in an agile team environment
Austin, Texas
Python Backend Engineer
You will work on the backend systems and the integrations necessary to connect these systems to enterprise customer systems. You will own key components of the core backend application.
  • Extensive Python development experience. Understanding and practice of OOP
  • Deep knowledge of Django framework
  • Familiarity with messaging queue technology like Celery and Sidekiq,
  • Strong working knowledge of SQL and relational database system design. Familiarity with PostgreSQL
  • Experience designing, developing and working with RESTful APIs (including Swagger/OpenAPI and PostMan)
  • Experience working with Clouds, such as Heroku, AWS, Google Cloud, and Azure
  • System programming experience: file system, threads, processes etc
  • Strong written and verbal English, enough to participate in phone call meetings.
  • Comfortable with the expectations of agile delivery: daily standups with US engineers, constant progress towards stated goals, and collaborate well with other team members for code reviews and pull requests
  • Familiarity with leading ML algorithms and algorithm sets
  • Experience working with natural language processing algorithms and technologies
  • Familiarity and practice with ML frameworks, such as: TensorFlow, Teana, Caffe, Torch, etc.
We are open to candidates working remotely from anywhere.
Senior Software Engineer
You will work on the backend systems and the integrations necessary to connect these systems to enterprise customer systems. You will own key components of the core backend application.
  • Extensive Python development experience. Understanding and practice of OOP
  • Deep knowledge of Django framework
  • Familiarity with messaging queue technology like Celery and Sidekiq,
  • Strong working knowledge of SQL and relational database system design. Familiarity with PostgreSQL
  • Experience designing, developing and working with RESTful APIs (including Swagger/OpenAPI and PostMan)
  • Experience working with Clouds, such as Heroku, AWS, Google Cloud, and Azure
  • System programming experience: file system, threads, processes etc
  • Strong written and verbal English, enough to participate in phone call meetings.
  • Comfortable with the expectations of agile delivery: daily standups with US engineers, constant progress towards stated goals, and collaborate well with other team members for code reviews and pull requests
  • Familiarity with leading ML algorithms and algorithm sets
  • Experience working with natural language processing algorithms and technologies
  • Familiarity and practice with ML frameworks, such as: TensorFlow, Teana, Caffe, Torch, etc.
We are open to candidates working remotely from anywhere.