Customer Support Manager responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software (Zendesk, Aja, Salesforce).
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
The Product Manager, will be responsible for driving ongoing feature enhancements to align with and support evolving business needs. The candidate will work closely with the Product Design team to ensure business requirements and priorities are well documented. The Product Manager will collaborate closely with the Engineering team to develop the roadmap, define, design and deliver robust and innovative and operationally efficient solutions.
This candidate will be responsible for building a clean and effective user experience for our customers. By working cross-functionally, this candidate will understand needs from the product management, engineering, and business stakeholders and will be able to build solutions that fit those needs.