Career Opportunities
COME JOIN OUR GROWING TEAM!
If you are passionate that every individual should be able to achieve their maximum potential in a way that is equitable, transparent, and achievable, then EmPath is the right place for you to begin or continue your career. We are a mission driven company that is committed to expanding opportunities for all, equality, diversity, innovation, and excellence. Our team members are diverse, critical thinkers, creative, challenge-oriented, passionate, and reliable. Most importantly, we know that while building a world-class company isn’t easy, it doesn’t mean it can’t be fun.
Customer Service + Support Manager
We are looking for a Customer Support Manager to assist our customers with technical problems when using our products and services.

 

Customer Support Manager responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software (Zendesk, Aja, Salesforce).

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

 

Responsibilities

  • Respond to customer queries in a timely and accurate way, via email or chat
  • Manage all queries and assign to the responsible party if needed. 
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities 
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Copywriting experience
  • Multi-tasking abilities
  • Patience when handling tough cases
Austin, Texas
Executive Assistant

  • Act as point of contact among executives, employees, clients and other external partners 
  • Manage information flow in a timely and accurate manner 
  • Manage executives’ calendars and set up meetings 
  • Make travel and accommodation arrangements
  • Rack daily expenses and prepare weekly, monthly or quarterly reports 
  • Format specific information for internal and external communication – memos, emails, presentations, reports 
  • Take minutes during meetings (by request) 
  • Screen and direct phone calls and distribute correspondence
  • Organize and maintain the office filing system (Google + Salesforce) 
  • Other duties as assigned
  • Work experience as an Executive Assistant, Personal Assistant or similar role 
  • Excellent MS Office knowledge, Google suite and Salesforce
  • Outstanding organizational and time management skills
  • Ability to multitask
  • Act as a gatekeeper and escalate relevant information to executives as needed 
  • Excellent verbal and written communication skills 
  • Discretion and confidentiality
  • Problem-solving and decision making skills 
Austin, Texas
Product Manager
We are seeking a Product Manager to join our growing Product Design team and help reimagine the digital experiences needed to advance EmPath’s mission.

 

The Product Manager, will be responsible for driving ongoing feature enhancements to align with and support evolving business needs. The candidate will work closely with the Product Design team to ensure business requirements and priorities are well documented. The Product Manager will collaborate closely with the Engineering team to develop the roadmap, define, design and deliver robust and innovative and operationally efficient solutions.

  • 5 + years of experience in product management
  • Engage with product and business leads on requests for enhancements and bug fixes, and translate those business requests to technical requirements
  • Evaluate and prioritize business requirements, set sprint schedules and new functionality releases
  • Identify key opportunities for organizational improvement, as well as development of technical or process enhancements in order to increase operational efficiencies
  • Attend design sprints, backlog grooming sessions and strategic project review meetings
  • Create presentations and roadmaps on product strategy in order to communicate effectively to senior management
Austin, Texas
Python Backend Engineer
You will work on the backend systems and the integrations necessary to connect these systems to enterprise customer systems. You will own key components of the core backend application.
  • Extensive Python development experience. Understanding and practice of OOP
  • Deep knowledge of Django framework
  • Familiarity with messaging queue technology like Celery and Sidekiq,
  • Strong working knowledge of SQL and relational database system design. Familiarity with PostgreSQL
  • Experience designing, developing and working with RESTful APIs (including Swagger/OpenAPI and PostMan)
  • Experience working with Clouds, such as Heroku, AWS, Google Cloud, and Azure
  • System programming experience: file system, threads, processes etc
  • Strong written and verbal English, enough to participate in phone call meetings.
  • Comfortable with the expectations of agile delivery: daily standups with US engineers, constant progress towards stated goals, and collaborate well with other team members for code reviews and pull requests
  • Familiarity with leading ML algorithms and algorithm sets
  • Experience working with natural language processing algorithms and technologies
  • Familiarity and practice with ML frameworks, such as: TensorFlow, Teana, Caffe, Torch, etc.
We are open to candidates working remotely from anywhere.
Senior Software Engineer
You will work on the backend systems and the integrations necessary to connect these systems to enterprise customer systems. You will own key components of the core backend application.
  • Extensive Python development experience. Understanding and practice of OOP
  • Deep knowledge of Django framework
  • Familiarity with messaging queue technology like Celery and Sidekiq,
  • Strong working knowledge of SQL and relational database system design. Familiarity with PostgreSQL
  • Experience designing, developing and working with RESTful APIs (including Swagger/OpenAPI and PostMan)
  • Experience working with Clouds, such as Heroku, AWS, Google Cloud, and Azure
  • System programming experience: file system, threads, processes etc
  • Strong written and verbal English, enough to participate in phone call meetings.
  • Comfortable with the expectations of agile delivery: daily standups with US engineers, constant progress towards stated goals, and collaborate well with other team members for code reviews and pull requests
  • Familiarity with leading ML algorithms and algorithm sets
  • Experience working with natural language processing algorithms and technologies
  • Familiarity and practice with ML frameworks, such as: TensorFlow, Teana, Caffe, Torch, etc.
We are open to candidates working remotely from anywhere.
UX Designer
Join our exciting team as we redefine Skills Marketplace. Rapid iteration, collaboration, and passion is how we drive innovation within EmPath.

 

This candidate will be responsible for building a clean and effective user experience for our customers. By working cross-functionally, this candidate will understand needs from the product management, engineering, and business stakeholders and will be able to build solutions that fit those needs. 

 

Responsibilities

  • Ensure that established design standards are consistently and appropriately applied within design work
  • Engage with product management, engineering, business stakeholders, and third-party vendors to understand project
  • Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
  • Leverage user testing make product improvements
  • Bachelor’s degree or equivalent in Human Computer Interaction (HCI), Design, or a related field of study
  • 5+ years of experience in design
  • Proficient in visual design and wireframing tools like Sketch, Adobe CS, InVision, etc.
  • Body of design work demonstrating strong design process, and interaction and visual design skills
  • Strong grasp of modern app design patterns
  • Impeccable attention to detail
  • A great attitude and desire to work in a team environment
Austin, Texas